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Help & FAQ

Need Help?

Below are the most common questions asked, and should serve as an alternative to contacting our Support Department. If you don't see your question answered below, or have further questions, you can always reach out to us for support.

Basics

In some ways, it's whatever you think it means. To us, it means there's no labels for what we're doing. This isn't a particular space for any particular thing. We're about freedom, experimentation, and... well, a lot of fucking.

This isn't our first rodeo. We have an archive of content that we've previously produced, shot, directed, or otherwise had a hand in that we have the rights to sell to the general public and isn't available as part of an Issue (and, in most cases, never will be).

Rather than focus just on our latest and greatest content, we're also including content you may not have seen before that you would probably love. Our usual high-quality standards apply to the archives, and everything has been carefully vetted to be just the best shit out there.

A prime example of this is Stoya's "Around the World in 80 Ways" series, which (being that Stoya owns this site) has the only lifetime perpetual license to display, sell, and stream the series.

Very much so. She's the president of Implicit Blue, Inc (our parent company), oversaw every aspect of this site, and is involved closely with everything you see here. She also continues to perform, direct, write, and produce much of the content on the site.

If you're curious to see all the content she personally helped bring to life, you can view Stoya's Creator Page.

Registration (which is free) enables us to attach your purchases to a singular account, so you can login and enjoy whatever you've purchased whenever you want. Without that, our choices would be one-time access or making you type in some unique code for every view/download.

Both of those sounded icky, so we went with email addresses tied to accounts.

Account Questions

The only personal information we need is an email address that you can access. This is so you can login to access your purchases, to ease correspondence with our Support Staff, and (if you so choose) to send you occasional updates.

Beyond that, you can read our Security Policy and Privacy Policy to see that we have no interest in your personal data and we share almost nothing with any third parties.

Furthermore, it is our firm company policy to never share or sell your email address to anyone outside of our beautiful little walled garden.

We just ask for a name, for your own labeling purposes and so we have a name we can reference in our Support System. We don't care at all what name you choose. Our only requirement is that it's a single word and it's less than 25 characters in length.

Outside of that, you can be whomever you want. We'll never share that information outside of our own internal system and to you, personally, whilst you're logged-in.

We use all methods possible to ensure you can receive opt-in correspondence from us (such as verification codes, password reset, etc). In the unlikely event that you don't see a verification code in your inbox, please check your Junk/SPAM folder for your email provider.

If you're still unable to find a verification code when signing up, reach out to us and we'll do everything we can to help.

Issues

An Issue is basically a digital version of a magazine (remember those?). It's a hand-selected collection of exclusive content put together with a singular theme in mind. All content within each Issue has been created by, or for, ZeroSpaces.

Outside of Videos and Photosets, none of the content within an Issue (Articles and Extras, for example) are currently available separately on our website or anywhere else. If you want the full experience of ZeroSpaces, we recommend buying a full Issue.

Not yet, no. We're still mulling that one over. As it stands, Issues are priced fairly and - if you have an account and agree to receive periodical updates - we'll notify you when a new Issue is released.

Currently, we're aiming for quarterly (every 3 months). As we grow and more interest is shown, our goal is to increase the frequency of release and incorporate a diverse variety of guest editors.

Oh no! That's not ideal. Please reach out to us and let us know more details so we can help you enjoy your Issue in full.

Videos

Of course! We have many videos in our archives that aren't (and never will be) part of an Issue, in addition to videos that are part of an Issue, in case you just want one specific video without buying an Issue in whole.

Yup. Any video you purchase is yours to stream or download whenever you'd like.

Please don't abuse this privilege by sharing logins, or uploading our content to some fucking megalithic tube site. We put a lot of time into making quality, original, exclusive content and we want to keep doing that for you.

Nope. We trust that you're a mature and ethical adult who wouldn't take advantage of this freedom by squandering it like an asshole.

That sucks! We're so sorry. But please reach out to us and let us know more details so we can help you enjoy all beautiful content we have to offer.

Photosets

Of course! Just like our Videos, our Photosets are available individually, in case you just want one specific photosets without buying an Issue in whole.

You can download any individual photo within a photoset at any time, however we're not (yet?) offering the ability to download an entire photoset for offline viewing.

Nope. Login any time and re-live the experience whenever you'd like. We trust that you're a mature and ethical adult who wouldn't take advantage of this freedom by squandering it like an asshole.

Yikes! That's not good. Please reach out to us and let us know more details so we can resolve this.